We at PanAmerican Travel, Knowing.panama. (“PanAmerican Travel, PanAmerican, Knowing Panama,” “we,” “us,” or “our”) have created this privacy policy because we know that you care about how information you provide to us is used and shared. This Privacy Policy applies to our information collection and use practices: (i) online when you visit any of our websites, including, without limitation, panamericantravelling.com (the “Websites”) , social media and offline when you provide information to us via email, social media, via phone, wechat, whatsapp, in person or via any other channel listed or not here. This privacy notice provides you with details of how we collect and process your personal data. By providing us with your data, you warrant to us that you are over 13 years of age.
By visiting any of our Websites or social media, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service, both of which govern your use of the Websites and social media. By providing us information offline, you are also agreeing to the terms of this Privacy Policy. We reserve the right to amend this Policy at any time. Your continued use of our services on www.panamericantravelling.com ("Website") and social media following such modification will be conclusively deemed acceptance by you of any changes to this Policy.
In the course of operating the Websites and/or interacting with you, we will collect (and/or receive) the following types of information:
When you request a reservation, sign up to receive any of our newsletters, like or engage with any social media channel, respond to a survey, or purchase any product or service, you may be required to provide us with personal information about yourself, such as your name, address, email address, phone number and credit card information. We do not collect any personal information from Visitors when they use the Websites unless they provide such information voluntarily, such as by registering or sending us an email or signing up for a newsletter. All information we collect and/or receive under this section is collectively called “Personal Information.” We may process the following categories of personal data about you: Communication Data (includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us). Customer Data (includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract., User Data ( includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services) Marketing Data (includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website ). Technical Data ( includes data about your preferences in receiving marketing from us and our third parties and your communication preferences ) We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
When you place a reservation, you must provide us with certain information about the products and services you are seeking to purchase. Such information is collectively called the “Reservation Information.”
When you wish to purchase a product or service, you will be required to provide certain information in addition to the Personal Information and Order Information noted above. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” Although we will have access to the Billing Information, it will also be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any PanAmerican Travel / Knowing.panama base page. Customers cannot opt out of receiving transactional emails related to their account or their Orders. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription database.
We use the Personal Information, the Order Information, the Billing Information, and the Other Information (collectively, the “Information”) to provide our services; to process Orders; to administer our rewards and promotional programs; to maintain and improve our Websites and services to you; to solicit your feedback; and to inform you about our products and services and those of our third-party marketing partners. We may also use and/or share Information as described below. PanAmerican Travel / Knowing.panama will access, use, and share the Information as required to process your Orders and provide support to you. We may employ other companies and individuals to perform functions on our behalf. Examples may include providing technical assistance, Order fulfillment, customer service, and marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law. In an ongoing effort to better understand our Visitors, customers, and our products and services, we may analyze the Order Information and Other Information in aggregate form in order to operate, maintain, manage, and improve the Websites and/or our products and services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes. We may share some or all of your Information with any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets. To the extent permitted by law, we may also disclose the Information: when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of PanAmerican Travel, Knowing.panama or others.
Please keep in mind that whenever you voluntarily make your Personal Information available to third parties — for example on our social media channels — that information can be seen, collected, heard, and/or used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Websites may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). You may ask us to stop sending you marketing messages at any time by emailing us at info@panamericantravelling.com at any time.
We may have to share your personal data with the parties set out below: Other companies in our group provide services to us. Service providers provide IT and system administration services. Third parties to whom we sell, transfer, or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow third parties to process your personal data for specified purposes and in accordance with our instructions.
We may use certain service providers overseas and, in some cases, we need to transfer your personal data. When we transfer your data to third parties overseas, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. You will have the right to withdraw your consent to transfer you data to overseas at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at info info@panamericantravelling.com
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Proudly members of the International Air Transport Association (IATA), APAVIT and registered in the Panama Tourism Authority (ATP)
